MyChart Help and Information

The MyChart patient portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely manage and receive information about your health online. With MyChart, you can:

• Request appointments or schedule appointments directly online
• View your health summary from the MyChart electronic health record
• View test results
• Request prescription refills
• Communicate electronically and securely with your medical care team
• Pay your bill online
• eCheck-in online and e-sign consent documents before your appointment
• Request financial estimates and request financial assistance

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MyChart is a free service offered to our patients.

Ready to get started?

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Patients who wish to participate will be issued a MyChart activation code during their appointment with their physician. This code will enable you to log in and create your own username and password.

Patients can also sign up through our website. Click here to create an account. You may also call 1-888-84-CHART.

If you would like a tutorial for creating an account, click here for a step-by-step guide.

• An active MyChart account
• Access to the Internet by a computer, laptop or mobile device like a tablet or smartphone
• An up-to-date browser (such as Chrome, Edge or Safari) or the MyChart mobile app
  
     

If you need help installing or setting up the mobile app, click for our tutorials:

iPhone tutorial    Android tutorial

For your security, your activation code expires after 2 weeks. If your activation code has expired or you did not receive one to activate your account, simply click the “Sign Up Online” button on the MyChart login page. If you still have problems, call the MyChart customer service line at 1-888-84-CHART

Contact us at 1-888-84-CHART and after we verify your information, a new code will be sent. 

Please call our MyChart patient support line at 1-888-84-CHART.

Log in to MyChart and from the left menu, go to the Account Settings section and select the appropriate option.

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Reset Your Password

You can also click the "Forgot password" link on the MyChart login page to reset your password online. You may also contact MyChart patient support line at 1-888-84-CHART for additional assistance. 

Recover your username

You can also click the "Forgot username" link on the MyChart login page to reset your password online. You may also contact MyChart patient support line at 1-888-84-CHART for additional assistance. 

We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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Watch the video below to learn how to link all of your MyChart accounts together to create a unified view of your healthcare.

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Watch the video below to learn how to provide one-time access to your health information with another provider, such as a dentist or physical therapist. You’ll also learn about granting long-term proxy access to a MyChart account if you help manage the care for a family member.

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Yes, you can. This is called proxy access. 

Pediatric patients: legal guardian/parent is required to turn in the proxy request to the child's physician's office; the office will review the proxy request and grant access. This allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to your physician’s office to request access to this convenient service.

Adults can invite other adults to have proxy access to their MyChart account and can choose between read-only access or access to send messages and schedule appointments.

Learn more about proxy access

Each adult must establish their own MyChart account. 

No one can view your information unless you invite your spouse to a read-only view or viewing, scheduling, and messaging access to your MyChart account.

There are 2 different types of access:   

• Scheduling and messaging access
• Read-only access

Share your record (Login Required)   Learn more about proxy access

All lab, imaging and pathology results are released immediately after they are resulted.

Your MyChart information comes directly from your electronic health record at your doctor's office. Ask your doctor to correct any inaccurate information at your next appointment. Your health information is reviewed and updated in your electronic health record each visit.

You will generally receive an answer within 2 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician's office by phone if the situation requires immediate attention or dial 911 if it is an emergency.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. Patients can also enable two-factor authentication for an extra level of security.

MyChart is owned and operated by Epic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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