Please arrive 15-20 minutes before your appointment to fill out your medical history and registration forms. You may also be provided a health assessment or questionnaire to complete in advance of your visit. To cancel an appointment, please notify us 24 hours in advance so we can make the appointment available to another patient.

What to bring with you:

• Current medications
• Medication reconciliation form, if needed
• Photo ID, insurance, Medicare or Medicaid ID card
• Co-payment, if required by your insurance provider
• Prior medical records, including documentation of any allergies, chronic conditions, treatments or surgeries
• Questions for your doctor

Current patients can schedule appointments by phone, or use the MyChart patient portal or app to see available times.

If you are a patient currently using MyChart, you may be able to request a refill through the app or online portal. For prescriptions not available in MyChart, please make an appointment so a physician can evaluate if the medications need to be changed. It could take up to 24-48 business hours for a refill to be submitted.

Our practices use an electronic health record system that allows for a seamless patient experience through improved communications, timeliness, patient information storage and portability. This system, called MyChart, will allow you to view medications, allergies, health issues and recent visits.

New patients in our practices are asked to complete a medical release form before your appointment. The signed form gives us the ability to request medical records from other physician practices that you may have visited. This information provides our physicians with a more complete medical history. To obtain or transfer detailed medical records to another practice, please contact the Medical Records Office at 864-560-6273.

Our office may experience special hours for holidays or in cases of inclement weather. View our updated list of special hours by practice. 

All telephone calls of a medical nature are reviewed by a nurse and are handled as promptly as possible. Urgent calls are given priority. In order to provide the best assessment and care for your health, we generally do not diagnose or prescribe treatment by telephone.

If you or a family member experience an emergency after hours, please call 911 for assistance. If you become ill after hours but it is not a medical emergency, please call your physician’s office. Your call will automatically be routed to our answering service, which is available to assist you. Calls should only be made for health problems that cannot wait until normal business hours. It is our policy not to refill medicines or call in new prescriptions after hours.

For non-emergency medical concerns that need urgent attention, please visit one of the Spartanburg Regional’s Immediate Care Centers nearest you:

• Immediate Care Center — Eastside (Spartanburg, SC)
• Immediate Care Center — Westside (Spartanburg, SC)
• Immediate Care Center — Reidville Road (Spartanburg, SC)
• Immediate Care Center — Pelham (Greenville, SC)
• Immediate Care Center — Gaffney (Gaffney, SC)