Transportation Services

Appointments can be scheduled on weekdays 6:30 a.m. - 6:30 p.m. by calling 864-560-4118. Rides can be scheduled at any time up to 10 a.m. the day before the trip. Rides can also be requested for same-day trips, but the arrival time is not guaranteed.  Clients using Medicaid will need to schedule their appointment through Logisticare at least three days in advance by calling 866-910-7688.

Spartanburg Regional County Transportation Services has established a process of resolving and/or addressing discrimination based on a disability.  Any person who believes he or she has been discriminated against can file a complaint by completing a complaint form with our office.

View our policy  Download complaint form

Reasonable accommodations are required by ADA to ensure employees, clients, and passengers essentials are meet for service or to perform the essential functions of their duty. Reasonable modifications can be requested in advance of scheduling a trip or it may be requested at the time of the pick-up. Advance notice is preferred; however, drivers must be flexible to handle requests requested on the spot. Associates are trained to always treat passengers with the utmost respect. As part of the Safety Program, observations are conducted by the Safety committee Members periodically. Cameras are also on board for observations and used to investigate complaints if one occurs.

Spartanburg Medical Center Transportation Services operates its programs and services without regard to race, color, and national origin. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Spartanburg Medical Center Transportation Services.

Individuals wishing to request and/or receive additional information on its discrimination obligations, including its complaint procedures, please contact the person listed below or visit the administrative office at the address listed below:

Eddie Leonard
Spartanburg Medical Center Transportation Services
101 E Wood Street
Spartanburg, SC 29303
864-560-4826

Individuals wishing to file a discrimination complaint under Title VI, the written complaint must be filed to the address above within less than 180 days of the alleged discrimination.  Written complaints may also be filed with the U. S. Department of Transportation/Federal Transit Administration (FTA) no later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by FTA, at the following address:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590

To accommodate limited English proficient individuals, oral complaints to be documented and/or translated may also be given at the above address.

Title VI Complaint Form

El Servicio de Transporte del Centro Médico de Spartanburg opera sus programas y servicios sin distinción de raza, color u origen nacional. Cualquier persona que crea haber sido perjudicada por alguna práctica discriminatoria ilegal bajo el Título VI puede presentar una queja ante el Servicio de Transporte del Centro Médico de Spartanburg.

Las personas que deseen solicitar y/o recibir información adicional sobre sus obligaciones de no discriminación, incluidos sus procedimientos de quejas, pueden comunicarse con la persona mencionada a continuación o visitar la oficina administrativa en la dirección indicada a continuación:

Eddie Leonard
Spartanburg Medical Center Transportation Services
101 E Wood Street
Spartanburg, SC 29303
864-560-4826

Las personas que deseen presentar una queja por discriminación bajo el Título VI deben presentar la queja por escrito a la dirección mencionada anteriormente en menos de 180 días después de la presunta discriminación. Las quejas por escrito también pueden presentarse al Departamento de Transporte de EE. UU./Administración Federal de Tránsito (FTA) a más tardar 180 días después de la fecha de la presunta discriminación, a menos que la FTA extienda el plazo para presentar la queja, en la siguiente dirección:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Ave., SE
Washington, DC 20590

Para atender a personas con dominio limitado del inglés, las quejas orales que se documenten y/o traduzcan también pueden presentarse en la dirección mencionada anteriormente. 

Formulario de Quejas del Titulo VI